How can we help?
Questions about an order, a payment or your balance? We answer in Telegram.
Contact support
Write to @MFAShopSupportBot in Telegram.
Message supportTell us your order number (#) if it is about an order. Never send your passwords or API keys.
Help topics
Orders
Every order is on your order page (My orders) and in our bot's 📦 My orders, with its status and items.
My ordersPayments
Every payment goes to your balance first, and orders are paid from the balance. We accept: Binance Pay, USDT / USDC (BEP20), USDT (TRC20), USDT (ERC20), USDT (Polygon), USDT (Solana).
Top upDelivery
Items are delivered on your order page and in Telegram, usually within seconds. Some products are activated by hand and take longer, as described on the product.
TermsRefunds
Refunds go back to your balance with us, never lost, and you can use them for any other product.
Refund policyQuick answers
Still stuck? Message support and tell us your order number.
Where are my codes?
On your order page (My orders) and in our bot's 📦 My orders.
I paid but it is not confirmed.
Blockchain payments need a few confirmations. Your payment page and the bot show the progress. Anything unclear goes to our team, never lost.
Something was not delivered.
Undelivered items are refunded to your balance automatically.
How long do I have to pay an invoice?
Invoices expire after 30 minutes; a payment sent a little late is still credited to your balance.
I sent more than the invoice asked.
Money you send above an invoice stays in your balance.
Can I cancel a pre-order?
You can cancel a pre-order while it waits for stock and get the full price back.
Can I withdraw my balance?
Refunds go back to your balance with us, and balances are not paid out in cash. You can use your balance for any other product.
Is the website the same account as the bot?
Yes. You log in with your Telegram account: your balance and orders are the same here and in our bot.
I want to resell.
See the API or talk to us in @MFAShopResellersBot.