Refund policy
Refunds go back to your balance with us, never lost, and you can use them for any other product.
When you get one
- Not delivered: if a product cannot be delivered, the full price goes back to your balance automatically.
- Partly delivered: items that were not delivered are refunded to your balance at once.
- Pre-orders: you can cancel a pre-order while it waits for stock and get the full price back.
- Overpayments: money you send above an invoice stays in your balance.
- Problems with an item: contact support with your order number; warranties are as described on each product.
Invoices
Invoices expire after 30 minutes; a payment sent a little late is still credited to your balance.